Privacy Policy

1. Information we collect

We collect information you provide directly, including:

• Name, phone number, email address, and vehicle details you submit through contact or booking forms on the Site
• Messages you send us via email, phone, or SMS

We also collect limited technical information automatically:

• Device and browser information, IP address, and pages visited
• Anonymous aggregate analytics via Google Analytics

2. How we use your information

We use the information we collect to:

• Respond to inquiries, schedule appointments, and provide services
• Send service reminders, estimates, and follow-ups
• Improve the Site and our services

3. How we share your information

We do not sell your personal information. We share it only with service providers who help us operate the Site and business, under confidentiality obligations:

• Google Analytics (anonymized traffic patterns)
• Our customer-relationship platform (GoHighLevel) for appointment and lead management
• Payment processors for transactions

We may also disclose information when required by law, court order, or to protect the rights and safety of our business, customers, or the public.

4. Cookies

The Site uses cookies and similar technologies to remember your preferences and measure aggregate site usage. You can disable cookies in your browser; some features may not work without them.

5. Your choices

To request deletion or correction of personal information we hold about you, contact us at service@nwautohaus.com. We will respond within 30 days.

6. Data security

We take reasonable steps to protect the information we collect. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

7. Children

The Site is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us so we can delete it.

8. Changes

We may update this Policy at any time. The "Last updated" date reflects the effective date of the current version.

9. Contact

NW Autohaus
4007 Crater Lake Hwy, Medford, OR 97504
541-470-8804 · service@nwautohaus.com